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Frequently Asked Questions
Have a few more questions about your scrap car?
We hope to have the answer right here!
We hope to have the answer right here!
Your Motor-Wise Quotation
Will it cost me anything to get a quote from Motor-Wise?
No, all our online quotations are provided with no obligation and free of charge
How much will I receive for my scrap vehicle?
The price paid for scrap cars depends on the value of scrap metal. This is a worldwide commodity & fluctuates daily. However, at Motor-Wise all quotes are valid until the end of the calendar month.
How do I save my quote?
For your convenience, we will email your scrap car valuation when you request a quote from Motor-Wise. We will automatically save this quote for you for 7 days. All you need to do to accept the quote at a later date is follow the instruction provided in the email.
What happens after I have accepted quotation?
Once you've accepted our quote, you will be sent an e-mail confirming the quote. Within 4 business hours of accepting the quote a member of our Motor-Wise Team will contact you to confirm your details and payment method and arrange a suitable date and time for collection.
What if I change my mind after I have accepted your quote?
Please tell us as soon as possible if after accepting the quote you decide that you don't want us to collect your vehicle. However, if you do not tell us that you have changed your mind and we send a truck to collect your vehicle, you may be charged for a wasted journey
Motor-Wise Collection
Does my car need to be in an accessible location for it to be collected?
Yes. Your car needs to be safely accessed by a standard recovery vehicle. The ground must be solid enough to allow access by the recovery vehicle and close enough to allow the car to either be driven or moved using a winch.
Do I have to be present at the time of collection?
No, we appreciate that you may be busy elsewhere, so we can make arrangements for you to leave the keys and documents somewhere convenient.
Can I arrange to deliver my car to Motor-Wise?
Yes. After accepting your quote, simply select one of our recycling centres to drop off your car. Print out and take your quote acceptance with you.
How long after I have accepted your quote will it be until you contact me to arrange collection of my car?
During the working day, we will usually contact you within 4 hours of you accepting our quote.
How long after I have accepted your quote will it be until you collect my car?
We will usually collect your car within 3 business days of you accepting our quote. When we receive your accepted quote, we will telephone you to confirm the details and make an appointment to collect your car.
Do you collect on weekends
Not at this current time. We will do our best to collect at a convenient time to you from Monday to Friday, and can make arrangements to collect without you being present.
Will I get a receipt when you collect my car?
Yes. The driver will give you a receipt for your car when it is collected. The receipt will contain the following information: Your name, the collection address and your contact phone number, the vehicle registration number and make/model details, our name, address and contact details, the agreed value for the car and the method of payment, and any special conditions (eg. if owner not present at collection, location of keys, parts missing).
How and when will I be paid for my car?
Your preferred payment method and details will be taken when we contact you to arrange the collection of your scrap car. Payments will be made by bank transfer (BACS), and will be paid into your account 2 working days from collection.
If you have notified us that cheque is your preferred payment method, we will arrange for this to be given to you by the driver at the time of collection.
Details About My Vehicle
Do I need to have the registration document for my car?
No, you don't have to provide it but we would prefer you to. You must tell us whether you have it or not when accepting the quote. If you do have your registration document (V5C or log book) you should hand it to the collecting driver. If you do not have the V5C, we may ask for some identification to be sure that you are the legal owner of the car.
Do I need to provide the keys for my car?
No, but it does help us to know whether or not the keys are available as it is more difficult to remove a vehicle without keys.
Does my vehicle need to have a valid insurance policy and MOT?
No. But you should not leave or drive your car on the public highway without valid insurance and MOT; instead you should arrange for your car to be collected by Motor-Wise
Does my car have to be free from damage?
No, vehicle condition will not affect your quote. However, if there is major damage please let us know, as this may affect what equipment we will need to collect your scrap car.
What if my vehicle is missing any parts?
If major parts are removed from your car this may reduce the value. If parts have been removed you need to tell us at the time we call to confirm your quote and collection details. If when we come to collect your car parts are missing and you haven't told us the driver may refuse collection.
An example of some major parts include the engine, gearbox, starter motor, alternator, exhaust catalyst, front & rear lights, wheels, and body panels.
Do you accept vans & commercial vehicles?
Yes, up to 3.5 tonnes. Click here to contact us for a quote for larger vehicles.
Do you accept motorcycles?
We may be able to accept motorcycles in some areas, but we cannot provide online quotations for motorcycles. If you wish us to quote for your scrap motorcycle please click here to contact us.
How do I keep my personalised registration number?
If you have a personalised/private registration number that you want to keep, you can transfer it to another vehicle, or place it on retention, using the V314 form from the DVLA (Click here to download information). You will need to do this before we collect your car.
How do I reclaim my unused road tax?
If there is still road tax on your car, you can reclaim any unused complete months, as long as you are the registered keeper of the vehicle. To do this you can complete the DVLA form V14 & return the form and tax disc to DVLA. Click here to download the V14 form.
Automotive Recycling
Do I need to contact DVLA when I scrap my car?
No, for your convenience Motor-Wise does this for you via our electronic link to the DVLA.
When will I get my DVLA Certificate of Destruction?
We will issue your DVLA Certificate of Destruction by e-mail within 7 days of collecting your car.
Has Motor-Wise been approved by any third party organisations?
Yes. Aside from having all the required approvals form the Environmental Agenncy, Motor-Wise carries out vehicle collection and recycling work for many of the major motor insurers. Motor-Wise is also approved by most of the major vehicle manufacturers, such as Ford, VW, Peuegot, Audi, Volvo, Jaguar, Seat, Nissan, Skoda, Renault, Citroen, and dispose of their scrap cars.
How do I check if a Company has the right licenses to collect and treat scrap vehicles?
The Environment Agency keeps a publicly available list of all companies that are Authorised Treatment Facilities (ATF's) and can scrap cars, and companies that are licensed to collect scrap cars. This link takes you to the Environmental Agency website where you can check. If in doubt, you can call the Environment Agency on 08708 506 506
Please contact us if you'd like to see copies of any of our licenses.
Do you remove other types of waste or scrap?
No. Please be aware that we are unable to collect your car if there is other types of waste or scrap inside the car.
Other things you may like to ask
Can I buy a car from you?
No, we do not sell cars. If you are looking for damaged vehicles to buy you may like the following internet vehicle auctions. You will need to register in order to buy vehicles.
Bluecycle
Salvage Market
Bluecycle
Salvage Market
Do you sell spare parts?
For spare parts please visit our Partner websites Partwise and Pick-a-part
Can I comment on the service received?
Yes, you can. We appreciate honest feedback from our customers. This helps us understand what we are doing right and wrong, and how to improve our services. Tell us what you think using this online form.
Our Partner Services
